Refund & Cancellation Policy
At Book Pro Publishing, we strive to provide high-quality publishing, writing, editing, design, and marketing services. Due to the customized nature of our work, we have established the following Refund & Cancellation Policy to ensure transparency and fairness for both parties.
1. Project Cancellation
Clients may request cancellation of a project at any time by contacting our support team.
Before Work Begins
If a cancellation request is submitted before any work has started, the client may be eligible for a full refund, excluding any payment processing fees.
After Work Has Started
Once project work has commenced, refunds will be issued only for the portion of work that has not yet been completed.
Any work already completed, delivered, assigned, or in progress will be deducted from the refund amount.
2. Non-Refundable Services
The following services are generally non-refundable once work has begun:
- Ghostwriting Services
- Editing & Proofreading Services
- Book Formatting Services
- Illustration & Graphic Design Services
- Book Cover Design Services
- Author Branding Services
- Website Design Services
- Marketing & Promotion Services
- Translation Services
- Audiobook Production Services
- Publishing & Distribution Services
These services involve significant time, expertise, creative effort, and resource allocation.
3. Revision Policy
Client satisfaction is important to us.
Most services include a specified number of revisions as outlined in the selected package. Clients are encouraged to use the revision process before requesting cancellation or refunds.
Additional revisions beyond the package scope may incur additional charges.
4. Refund Eligibility
Refund requests may be considered if:
- The project has not yet started.
- We are unable to deliver the agreed service.
- The project is canceled before substantial work has been completed.
- A duplicate payment has been made.
Refund requests must be submitted in writing to our support team.
5. No Refunds After Final Delivery
Once final files, completed deliverables, source files, manuscripts, artwork, formatted ebooks, websites, or other project materials have been delivered and approved, refunds will not be issued.
6. Publishing & Marketing Disclaimer
Book Pro Publishing does not guarantee:
- Bestseller status
- Specific sales figures
- Publishing acceptance by third-party platforms
- Media coverage
- Marketing campaign performance
- Search engine rankings
- Advertising results
Because these outcomes depend on market conditions, reader behavior, platform algorithms, and other external factors, refunds are not issued based on unmet sales or marketing expectations.
7. Chargebacks & Payment Disputes
We encourage clients to contact us directly regarding any concerns before initiating a chargeback or payment dispute.
Filing a chargeback after receiving completed work may result in project suspension, termination of services, and legal action to recover delivered work and associated costs.
8. Subscription & Monthly Services
For recurring services such as:
- Author Promotion
- Marketing Campaign Management
- Social Media Management
- Advertising Management
- Website Maintenance
Cancellation requests must be submitted at least 7 days before the next billing cycle.
No partial refunds will be provided for services already rendered during the current billing period.
9. Processing Refunds
Approved refunds are typically processed within 7–14 business days through the original payment method.
Processing times may vary depending on your bank, payment provider, or financial institution.
10. Contact Us
For refund or cancellation requests, please contact us via email or call.
We are committed to resolving concerns professionally and fairly while ensuring the highest level of service for our clients.
